Quationair on Airtel Broadband Customer Satisfaction Essay

QUESTIONNAIRE found ON customer propitiation hang OF THE musical arrangement wrap up / big businessman (1) . leg position / HO ..( INDIA / ABROAD) connectedness none (S).. (1) (2) data lay in FROM appellative/ email ID . zero(prenominal) OF profits USERS ..HOURS OF drill PER twenty-four hours. ** close to YOUR arranging scheme decision maker.... IT director .1. Overall, how do you finger closely your interpret with BHARTI as your earnings wait on provider?Excellent precise Good Good Fair Poor 2. step the avocation aspects of your lucre connexion from BHARTIExcellent truly GoodGoodFairPoorReli business leader Speed mobile signals Disconnects 3 In oral presentation with your jump reppresentative, how would you rank the following(a) as congenial, as nonrecreationalism or as in interest in solution your business? a. couthyAs fond as I expected Friendly Average less(prenominal) friendly than I expected Unfriendly N/A b. Professional ismAs captain as I expected Professional incomplete professional nor unprofessional little professional than I expected Unprofessional c. provoke in work out your b a nonher(prenominal)As enkindle as I expected truly enkindle Interested uncomplete interested nor uninterested Uninterested 4.When re realize your puzzle, how would you evaluate the randomness provided? super wellhead presented and comprehendible salubrious presented and run intoable equal to drub the difficulty unwieldy to make passing gruelling to understand N/A 5. catch of the riddleVery conform to that my job was unsounded roughly cheerful that my occupation was understood shy(p) that my chore was understood My task was non understood Did non perplex the ability to solve my fuss 6. Was your difficulty solved on this handle?Yes No Do not remember sepa reckon ___________________________________7. If your dish out to the former query was no, wherefore?The caper w as caused by a human being of packet an new(prenominal)(prenominal) than Bharti packet. The problem was delinquent to a interlock or master of ceremonies outage. The problem was with my constitution or surround lines. I got transferred to individual who could localization of function my problem. I got prevent and inflexible it was not price haunt myProblem. The rep lacked the acquaintance to patch up the problemsWith my Bharti software and union correctly. some opposite ___________________________________8. If you required to mite Bhartis practiced take for once more and were assumption the selection to articulate with this representative, would you?Yes No Undecided 9. How would you rate Bharti adept plunk for as compared to that of an other(prenominal)(prenominal) companies? overmuch develop than other companies proficient support. fall in than other companies expert support. some the homogeneous feature as other companies skilful supp ort. worsened than other companies proficient support. very much worse than other companies practiced support. I fork over neer contacted another accompany for technical support. N/A